Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Location: Springfield, MO | Remote (Work-from-Home) position. Equipment will be provided once in-office training is complete.
Location: Springfield, MO | Remote (Work-from-Home) position. Equipment will be provided once in-office training is complete.
At Parmele Disability Advocates, we are passionate about our work, knowing that every day we make a positive difference in the lives of our clients. If you are looking for a rewarding career where your contributions truly matter, we want you on our team!
Position Overview:
We are looking for a full-time Client Support Specialist to join our growing team. This role is the heart of client communication — providing vital administrative support and compassionate guidance to individuals during some of the most challenging times in their lives.
You will act as a bridge between clients, our firm, and the Social Security Administration (SSA), ensuring accurate case tracking, timely communication, and exceptional client service.
Key Responsibilities
- Serve as a professional liaison between clients and the Social Security Administration (SSA)
- Respond to client inquiries with empathy, clarity, and professionalism
- Collect and document case information accurately and efficiently
- Track deadlines and prepare timely correspondence
- Maintain and update case files in our system with precision
- Perform administrative tasks to support effective case management
- Collaborate with internal teams to ensure smooth client experiences
- Assist with additional duties as needed to support clients and the firm
Qualifications
- Prior customer service experience required
- Excellent written and verbal communication skills
- Strong ability to work independently and manage multiple priorities
- Detail-oriented with strong organizational and time management skills
- Calm, composed, and professional under pressure
- Self-motivated team player with a positive attitude
- Critical thinker with strong problem-solving abilities
Why Join Us?
At Parmele, we believe that every role is essential to the success of our clients' cases. You’ll join a team that values empathy, precision, and teamwork. If you're passionate about helping others and thrive in a structured, mission-driven environment, we’d love to hear from you.
Flexible work from home options available.
Compensation: $15.00 per hour
Parmele Disability Advocates
Committed to Your Case. Powered by People Who Care.
At Parmele Disability Advocates, we are proud to combine compassionate service with unmatched experience. With over 150 years of combined legal knowledge, our team has helped more than 61,000 individuals obtain the disability benefits they rightfully deserve.
Our growth—from a two-person start-up to a team of 150 professionals across Missouri, Kansas, Arkansas, and Oklahoma—reflects our unwavering commitment to advocacy and results. While our offices are based in the Midwest, we serve clients nationwide, ensuring everyone has access to the support they need.
Behind every case is a team that truly cares. If you're seeking a place where your work makes a difference and your values align with your mission, Parmele may be the place for you.
Company Website: parmeledisability.com
(if you already have a resume on Indeed)